BOOKING CONDITIONS
Reservations become effective only after receipt of payment of the deposit and booking fees and after
receipt of the duly completed and signed booking contract, or acceptance of the general
terms and conditions of sale when booking online and, of course, validation of the booking by our services (confirmation e-mail).
by our services (confirmation e-mail).
Reservations are only binding on us if we have accepted them, which we are free to do or refuse, depending on availability.
availability. We offer family holidays in the traditional sense,
The accommodation is specially designed for this purpose. We reserve the right to refuse any booking
We reserve the right to refuse any booking that is contrary to this principle, or that seeks to deviate from it.
This is why reservations for camping pitches or rental accommodation are made on a strictly personal basis.
personal basis. Under no circumstances may you sublet or transfer your booking without our prior consent.
prior consent. Only one family (same name, same address) is authorised per pitch. If several
families occupying the same pitch, a reservation must be made for each family.
The names and dates of birth of all the people who will occupy the rental or pitch
must be given. Minors must be accompanied by their parents or legal guardians.
The booking fee for pitches is 19€ per booking and the booking fee for accommodation is 30€ per booking.
No reduction will be made for late arrivals or early departures.
When choosing your pitch, you can specify your preference for a particular area of the campsite. As far as
We will do our best to accommodate your wishes. However, we cannot guarantee
the pitch you have chosen.
Camping pitches
The basic package includes a pitch for a tent, caravan or camper van for 2 people up to a maximum of
people up to a maximum of 6 + electricity, access to sanitary facilities and reception facilities.
Rental
The rental accommodation is fully equipped. The basic package is for 2 to 10 people, depending on the type of accommodation.
We reserve the right to refuse access to the campsite to groups or families arriving with a number of participants greater than the capacity of the rented accommodation.
GROUP BOOKINGS
Any booking of more than 4 accommodations by the same natural person or by different natural persons
persons who know each other and are travelling together for the same reasons on the same dates of
are considered as a group.
For all group reservation requests, you must contact us by telephone,
by email so that we can examine your booking request before accepting or refusing it.
RATES AND TOURIST TAX
The prices shown are valid for the season. They are per night and in euros,
including VAT. The amount of tourist tax varies from year to year and depends on the commune.
TERMS OF PAYMENT
For bookings made more than 30 days before the start of the holiday, a deposit of 30% of the price of the services booked must be paid in advance.
must be paid on booking (within 10 days).
The balance must be paid no later than 30 days before the start of your stay in the village.
For bookings made less than 30 days before the start of the holiday, full payment must be made at the time of booking.
must be made at the time of booking.
In the event of non-payment of the deposit at the time of booking (within 10 days) or of the balance at the latest 30
days before the start of the holiday, we reserve the right to cancel the booking and to offer the accommodation
to relet the accommodation.
DISCOUNT
Any applicable discount cannot be combined with other promotional offers. It will only be
applicable only for a consecutive stay on the same pitch or in the same rental accommodation and
only for people present for the entire duration of the stay.
NO RIGHT OF WITHDRAWAL
In accordance with article L.221-28 of the French Consumer Code, we hereby inform you that the sale of
accommodation services supplied on a specific date, or at a specific frequency, is not subject to the
is not subject to the provisions relating to the 14-day cooling-off period.
CANCELLATION AND CHANGES
Changing your booking :
Customers may request changes to their holiday (dates, type of accommodation) on written request
(by post or e-mail) subject to availability. No postponements will be accepted for the
the following season. If no change is made, the customer will be obliged to continue with the holiday as originally booked or to cancel it.
or cancel it.
Any request to increase the length of your stay will be subject to availability and to the current
rates in force.
Any request to reduce the length of your stay will be considered as a partial cancellation
and will be subject to the cancellation and interruption terms and conditions.
Cancellation of your stay without a Cancellation Guarantee :
All cancellations must be made in writing (registered letter with acknowledgement of receipt or email) to the establishment.
receipt or by email) to the establishment. You will be asked to provide proof. Cancellation by
by the customer will incur variable charges, depending on the date of cancellation:
- Cancellation more than 60 days before the start of the holiday: Refund of the deposit paid, less
reservation fees (rental: 30€, pitch: 19€) and any cancellation insurance (5% of the total cost of the stay, not including reservation fees).
reservation fees not included)
- Cancellation between 60 and 15 days before the start of the holiday: The full amount of the deposit will be charged.
- Cancellation less than 15 days before the start of the holiday: The full amount of the stay
stay. You will always be offered a postponement of your stay, subject to availability. In the event of refusal
the above conditions will apply.
So-called ‘comfort’ reasons (weather conditions, for example) are not acceptable.
An additional Guarantee enabling you to obtain reimbursement of the amount of your stay in the event of cancellation
in the event of cancellation under certain conditions, may be offered by the establishment.
CANCELLATION GUARANTEE
This cover takes effect as soon as the rental contract is signed and expires at midnight on the day before the first day of the
midnight on the day before the first day of your stay. Subject to compliance with contractual obligations, this guarantee entitles you to
reimbursement of the sums paid (after deduction of booking fees and cancellation insurance) if your stay is cancelled.
deducted), if your holiday has to be cancelled in the following cases, as listed exhaustively below:
Serious illness, physical injury or death of :
- Yourself, your legal or de facto spouse, your ascendants or descendants, your guardian
- Your brothers, sisters, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law, fathers-in-law, mothers-in-law.
Serious illness or serious bodily injury means any temporary or permanent impairment of your physical
medically certified and involving the cessation of all professional or other activity.
other activity.
Complications of pregnancy.
Serious damage:
Requiring your presence on the day of your planned departure and resulting from theft, fire, water damage or natural elements affecting your main residence or premises.
water damage or natural elements affecting your main residence or your business premises that are
more than 50% destroyed (proof of insurance required).
Redundancy:
- Of yourself or your spouse, provided that the procedure was not initiated before the
booking of the holiday.
Refusal of or changes to leave:
- Refusal of or changes to leave following a request from your employer.
Covid-19 :
Free cancellation and reimbursement up to the day of arrival in the following cases:
- The customer or a member of the holiday is positive or at Covid at the start of the holiday.
- Quarantine, following a positive test or declared a confirmed case of contact, obliged to isolate themselves and undergo PCR testing.
PCR test Hospitalisation of the customer or a family member (spouse or de facto spouse,
ascendants or descendants, guardian) suffering from COVID
- Requisition by the authorities as part of the fight against COVID
Serious damage:
- Grounds known as ‘mass risks’ are excluded (general quarantine and confinement, state of health emergency, border closure, administrative closure of the establishment, refusal of access to the premises, etc.).
of health emergency, border closures, administrative closure of the establishment, refusal of access to the
country of destination in the absence of vaccination and in cases where the country of destination already required
vaccination at the time of booking).
All these reasons for cancellation must be communicated by registered letter accompanied by all the necessary documents
the facts (expert report, police report, summons, medical or death certificate, etc.),
medical or death certificate, employer's letter, etc.) as soon as they occur and at the latest within
within 3 working days of the claim or event.
So-called ‘comfort’ reasons (weather conditions, for example) are not acceptable.
YOUR STAY
Arrival :
Rental accommodation: on the day of your arrival, you will be welcomed from 5.00 p.m. onwards.
You will be asked to pay a deposit of 200€ when you hand over the keys to your accommodation. It is essential to check the inventory
and report any anomalies within 48 hours. After this time, no complaints will be taken into consideration.
Campsite pitches: you will be welcomed from 2pm on the day of your arrival.
During your stay:
Campers are responsible for looking after their personal belongings (bicycles, etc.). The campsite declines
The campsite declines all responsibility in the event of an incident for which the camper is liable. All guests
must comply with the campsite rules. Each tenant is responsible for
caused by persons staying with or visiting them.
Departure :
Rental accommodation: on the day of departure indicated on your contract, the rental accommodation must be vacated
before 10 am. The accommodation must be left in a clean and tidy condition, and the inventory may be checked.
any broken or damaged items will be at your expense, as will the restoration of the property if this proves
if necessary. The deposit will be returned to you at the end of your stay, less any compensation deducted,
on the basis of supporting invoices, for any damage found in the inventory of fixtures at the end of your stay. The retention of the
does not exclude additional compensation in the event of costs exceeding the amount of the
the amount of the deposit.
If the accommodation has not been cleaned before your departure, a cleaning fee of a minimum value of
89 to 114 (depending on the type of accommodation) will be charged.
For any late departure, you may be charged for an additional day at the current nightly rate.
price per night.
Smoking: All accommodation is strictly non-smoking.
Barbecues: Electric barbecues are not permitted on the campsite.
Visitors - Additional persons for the day (without overnight stay):
They are authorised under the responsibility of their hosts after having declared their identity to reception and paid their visit fee on arrival.
paid their visitor's fee on arrival, regardless of the length of time spent on the campsite.
Parking is authorised ONLY in the reception car park at the entrance to the campsite.
Any person not declared at reception will be expelled immediately, along with their guest, without prior notice,
or refund of stay.
Visitor rate: 4€00/day or half-day per person (access to campsite facilities except aquatic area and lagoon).
aquatic area and lagoon).
Pets :
We accept pets, provided they comply with basic rules of hygiene.
Pets must be kept on a lead and are not allowed in the swimming pools, sports fields and various play areas.
play areas. They must be vaccinated (with an up-to-date vaccination certificate) and must never be left alone in the rental property or on the property.
in the rental accommodation or on the pitch.
Category 1 and 2 dogs are not permitted on the campsite.
Children's play area - multisports :
Children remain under the supervision of their parents at the various play and sports facilities
on the campsite.
Rules for aquatic areas :
Please note that the water areas are UNSUPERVISED (pools and lagoon).
The pool area is strictly reserved for campers. Under-age children must be accompanied by an adult
accompanied by an adult in the pool area, and may under no circumstances swim alone. The
shower is compulsory. Anyone who does not comply with these instructions will be expelled from the pool and from the campsite if they refuse to take a shower.
from the campsite if they refuse to comply with the rules.
Traffic - Noise :
The speed limit is 10 km/h.
Pedestrians and cyclists have priority throughout the campsite.
Parking is prohibited on the driveways and access roads: it must be on the plot rented by the camper, and not on the campsite.
and not on neighbouring plots, even if they are free.
The gates are closed from 11.00 p.m. to 7.30 a.m., during which time all motorised traffic is prohibited.
is prohibited.
If you arrive late, you must park in the car park at the campsite entrance.
Any use of sound equipment must not disturb the neighbourhood. Noise must not disturb the peace and quiet
of campers. It is strictly forbidden to blow the horn.
Cancellation:
If any of the clauses of this contract are not complied with, the contract may be terminated as of right
by the manager.
The full set of rules is displayed at the campsite entrance:
All campers are required to comply with these rules. Any person staying
must be mentioned at the time of booking. The management reserves the right to expel any person
without prior notice or reimbursement, any person who fails to comply with the campsite rules, or who
not declare all the occupants or give false information concerning the occupants of the pitch
the pitch or chalet rental.
Image rights:
You authorise Camping Le Séquoïa, and any person we may wish to replace, to take photographs of you.
to photograph, record or film you during your stay and to use the said images, sounds
to use said images, sounds, videos and recordings in any medium (in particular on the website
and social networks), as well as on all media used to present and promote the campsite.
This authorisation applies both to you and to persons staying with you. Its sole purpose is
to promote and animate the establishment and may not in any way damage your
your reputation. This authorisation is granted free of charge for all countries and for a period of 5 years.
Mediation of consumer disputes :
In accordance with the provisions of article L 1612-1 of the French Consumer Code, any customer of the campsite
campsite has the right to have recourse free of charge to a consumer mediator with a view to resolving
dispute with the campsite operator.
The contact details for the consumer ombudsman are as follows:
- - Name : CM2C
- Online : https://cm2c.net/contact.php
- Adress : CM2C 14 rue Saint Jean - 75017 Paris
- Phone number : 0033 1 89 47 00 14