Terms & Conditions of Sale – Season 2026

Camping Sunêlia Le Séquoïa – Payrac (Lot)
Applicable to 2026 stays • Updated: 22/09/2025

1) Booking Conditions

A booking becomes effective only after:

• receipt of the deposit (30%) and the booking fees; and
• either receipt of the duly completed and signed booking contract, or online acceptance of the General Terms & Conditions of Sale at the time of booking; and
• validation of the booking by our team (confirmation email).

Bookings are binding only once accepted by us, subject to availability. We offer stays intended for traditional family holidays; accommodations are designed for this purpose. We reserve the right to refuse any booking that is contrary to, or aims to circumvent, this principle.

The booking of a pitch or a rental is strictly personal. Subletting or transferring the booking without prior written consent is prohibited.

Only one family (same surname, same address) per pitch. If several families succeed one another on the same pitch, one booking per family is required.

The names and dates of birth of all persons occupying the rental or pitch must be provided.

Minors must be accompanied by their parents or legal guardians. Unaccompanied minors, even with parental authorization, are not accepted.

Booking fees: €19 per pitch booking and €30 per rental booking.

No reduction is granted in the event of late arrival or early departure.

Pitch preference: you may indicate a preferred sector; we will do our best to accommodate it, with no guarantee of the exact pitch.

Camping Pitches

The basic package includes the pitch for a tent, caravan or motorhome for 2 people (up to 6 maximum), electricity, access to sanitary facilities and reception infrastructures.

Rentals

Rental accommodations are equipped. The maximum capacity varies depending on the accommodation type (from 2 to 10 people, as stated in the description).
We reserve the right to refuse access to groups or families presenting themselves with numbers exceeding the capacity of the rental booked.

2) Group Bookings

Any booking of more than 4 rentals made by the same individual or by people who know each other and travel together, for the same dates and the same purpose, is considered a group booking.

For any group request, please contact us by phone or email so we can review it before acceptance or refusal.
— Group booking and cancellation terms are specific and will be set out in a separate contract.

3) Prices and Tourist Tax

Prices are valid for the 2026 season, per night, in euros, VAT included (rate in force).

The amount of the tourist tax and the eco-contribution is set by the local authority and may vary from year to year; both are paid in full to the competent municipality/community.

4) Payment Terms

• Bookings > 30 days before arrival: 30% deposit payable within 10 days of booking. The balance must be paid no later than 30 days before arrival.
• Bookings ≤ 30 days before arrival: full payment at the time of booking.

In the event of non-payment of the deposit (within 10 days) or of the balance (no later than 30 days before arrival), we reserve the right to cancel the booking and put the unit back on sale.

Accepted payment methods: bank card, bank transfer, ANCV Connect, cash, cheque.
Any bank charges related to a foreign transfer are payable by the client.

5) Discounts

Any discounts cannot be combined with other promotions. They apply to a consecutive stay on the same pitch or in the same rental and only for persons present for the entire duration of the stay.

PRE-BOOK OFFER 2026

Book before 15 October and enjoy all the advantages of the Pre-Book 2026 offer:

• Best price guaranteed! If you find a lower price on our website for the same accommodation on the same dates, we refund the difference.
• Total flexibility: cancel or modify your stay free of charge up to D-60.
• €50 deposit only to secure your 2026 stay. Pay the remaining 30% of the deposit before 31/12/25.
• Sunêlia Privilege Card INCLUDED

How does the Sunêlia card work?

• When you first join, the dematerialised Sunêlia loyalty card is offered for 2 years.
• As a club member, you earn 1 point per €10 spent.
• When your card expires, keep your points by renewing your subscription.
• The card is valued at €35 and valid for 2 years.
• From subscription: booking fees waived.
• From 300 points: –5% on a low-season stay.
• From 400 points: –5% on a high-season stay.
• From 800 points: one free week in low season.
• Plus advantages varying by destination.

At Camping Sunêlia Le Séquoïa, your card benefits include:

• Up to –15% extra discount on your stay
• Free upgrade subject to availability
• A welcome gift upon arrival (high season)

6) No Right of Withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the sale of accommodation services provided on a specific date is not subject to the legal 14-day right of withdrawal.

7) Cancellations & Modifications

Modifications

Any modification (dates, accommodation type) must be requested in writing (letter or email), subject to availability.
No postponement to the following season. In the absence of modification, the client must either complete the stay under the initial conditions or cancel it.

Stay extension: subject to availability and current rates.
Stay reduction: considered a partial cancellation, subject to the cancellation terms below.

Cancellation without the Cancellation Guarantee

All cancellations must be made in writing (registered letter with acknowledgement or email) to the establishment.
Supporting documents may be requested.

Fees retained depending on the cancellation date:

• More than 60 days before arrival: refund of the deposit, less booking fees (rental: €30 / pitch: €19) and any optional cancellation insurance (5% of the total stay, excluding booking fees).
• Between 60 and 15 days before arrival: the entire deposit is retained.
• Less than 15 days before arrival: full amount of the stay is due.

A postponement of stay may be offered, subject to availability. If the new stay is more expensive, the difference is payable by the client. If the new stay is cheaper, no refund of the difference will be made.
If refused, the above scale applies.

“Comfort” reasons (e.g. weather) are not acceptable.

Cancellation Guarantee (optional and with extra cost)

Valid from subscription until midnight on the day before arrival. Subject to compliance with contractual obligations, it enables reimbursement of sums paid (less booking fees and the cost of the guarantee) in the following exhaustive cases:

• Serious illness, bodily accident or death: of yourself, spouse/partner, ascendants/descendants, guardian, brothers/sisters, brothers-/sisters-in-law, sons-/daughters-in-law, fathers-/mothers-in-law (with official medical proof).
• Pregnancy complications.
• Serious damage (theft, fire, water damage, natural events) affecting the main residence or business premises by more than 50% (insurer’s certificate).
• Redundancy for economic reasons of yourself or your spouse/partner (procedure after the booking date).
• Refusal/modification of leave by the employer (certificate).

Any claim must be sent by registered letter with acknowledgement with supporting documents (reports, summons, certificates, etc.) as soon as the event occurs and no later than 3 working days thereafter.

8) Your Stay

Arrival

• Rentals: check-in from 3:00 pm. Inventory check to be completed within 48 hours (after this period, no claims).
• Pitches: check-in from 2:00 pm.

During the stay
Campers are responsible for monitoring their personal belongings. The campsite declines all liability for incidents falling under the camper’s civil liability. All guests must comply with the internal rules. The booking holder is responsible for any disturbance or nuisance caused by persons staying with them or visiting them.

Departure

• Rentals: check-out before 10:00 am on the day of departure. The accommodation must be returned perfectly clean. An inspection may be carried out; any broken/damaged item is chargeable to the client. The security deposit is returned, minus any compensation (itemised invoice).
• Cleaning fee if accommodation not cleaned: €89 or €99 incl. VAT (according to current tariff).
• Optional end-of-stay cleaning (on request): €79 or €89 incl. VAT (according to current tariff).
• Late departure: an additional night at the current rate may be charged.

9) Rules of Use

10) Termination

If any one of these clauses is not fulfilled, the contract may be terminated as of right by the manager.
In the event of termination or expulsion, no refund will be made.

11) Internal Rules

The full internal rules are posted at the campsite entrance and available at reception. Every person staying at the campsite must be declared at the time of booking. Management reserves the right to expel, without notice or refund, any person who does not comply with the rules or who has failed to declare occupants / has provided false information.

12) Image Rights

You authorize Camping Sunêlia Le Séquoïa (and any person mandated) to photograph, record or film you during your stay and to use these images/sounds/videos on any medium (website, social media, presentation/promotion materials) for a period of 5 years, worldwide, free of charge. This authorization also applies to persons accommodated with you and will not harm your reputation. You may exercise your right to object at any time under the GDPR terms below.

13) Personal Data (GDPR)

Data collected during booking are processed by Camping Sunêlia Le Séquoïa for stay management, invoicing and, with your consent, marketing. In accordance with GDPR and the French Data Protection Act, you have rights of access, rectification, objection, restriction, erasure and portability.

• Data Controller (DPO): Camping Sunêlia Le Séquoïa – info@campinglesequoia.fr.

You may exercise your rights by email or post to management, enclosing proof of identity. Some data may be retained to comply with legal obligations (accounting, safety).

14) Consumer Mediation

In accordance with Article L.612-1 of the French Consumer Code, any client may use a consumer mediator free of charge with a view to amicable resolution of a dispute.

Competent mediator:
CM2C
Online referral:
https://cm2c.net/contact.php Address: CM2C – 14 rue Saint-Jean, 75017 Paris
Phone: +33 (0)1 89 47 00 14

Contact details
Camping Sunêlia Le Séquoïa – Payrac (Lot)
1620 Avenue de Toulouse, 46350 Payrac, France
+33 (0)5 65 37 96 32 • info@campinglesequoia.fr

Signature of the contract or online validation implies full and complete acceptance of these Terms & Conditions of Sale 2026.